Cancellation & refunds
Here is how cancellations and refunds work. Long-term, short-term and daily stays differ; refunds always go back along the original path, and the platform never touches your money.
Long-term leases (1 year or more)
Cancelling before and after signing follow different rules.
- Before signing: you can withdraw a rental application anytime at no cost.
- After signing: early termination follows the e-contract and the Civil Code; the rights and duties stated in the contract prevail.
- If the deposit is in third-party escrow, it is returned by the payment partner per the handover result; the platform never touches the money.
Short-term & daily stays
Bookings involve a service fee and payout, and cancellations follow the listing policy.
- Short-term tenants pay a booking fee (capped at NT$9,000); the landlord payout fee is separate and itemised.
- Cancellations follow that listing’s policy; the tenant pays only the room rate, while daily VAT and the platform fee are deducted from the landlord payout.
- For daily stays, a dispute raised and upheld before auto-payout is refunded to the tenant in full.
How refunds are processed
Refunds always go back along the original path; the platform holds no funds.
- All refunds are returned to the original payment method by the third-party payment partner; the platform never touches the money and runs no funds pool.
- Daily-stay refunds use two-admin maker-checker (one files, another approves) before money actually moves, with every step audit-logged.
- Timing depends on the payment partner and card issuer, usually a few business days.
This page is a general explainer; the binding terms are your lease, each listing’s cancellation policy and the Terms of Service. Terms of Service