Privacy Policy
1. Scope & legal basis
This Policy explains how NOKNOK (Nok Nok Technologies Co., Ltd., the "Platform") collects, processes and uses your personal data, in accordance with the Personal Data Protection Act of Taiwan and related laws. Using the Platform means you have read and understood this Policy.
2. Categories of data collected
(1) Account & identity: name, email, phone, login identifiers (Google/Apple OAuth). (2) Verification: ID/residence card and ownership or business documents (for KYC and eligibility review). (3) Transaction: leases, rent and escrow records, viewings and messages. (4) Technical: device, browser, IP, activity logs. (5) Location: approximate location you provide or authorise (for search).
3. Purposes
To provide and operate rental information, matching, verification, escrow integration, e-contracts, reviews and notifications; identity and eligibility review, anti-fraud and risk control; customer service, dispute handling and legal compliance; and de-identified analytics and service improvement.
4. Recipients, regions & retention
We use your data only as necessary for the above purposes, and may share it with the following processors: payment partner, SMS and email delivery, maps, cloud hosting and AI services (see next section), in the regions where those services operate. Data is retained until the purpose ends or deletion is legally required; after account deletion we delete or anonymise your data, except where law requires retention.
5. Processors & cross-border transfer
We engage third parties to process data: the payment partner (Newebpay/ECPay, incl. payment options such as LINE Pay) for payments and escrow; Twilio for SMS; Resend for email; Mapbox for maps; OpenRouter for the AI models used in translation and review; and Supabase for database, storage and auth hosting. Some servers may be located outside Taiwan; we require appropriate safeguards. The Platform never holds funds and never collects your card number or bank password.
6. Cookies & similar technologies
We use necessary cookies to keep you signed in and for core functions, and may use preference and analytics cookies. You can manage or refuse non-essential cookies in your browser, which may affect some features.
7. Data security
Sensitive images such as IDs are kept in private storage and accessed via short-lived signed links; transfers are encrypted; logs do not output personal data; access follows least-privilege. We do not use blockchain for contracts or handover evidence; tamper-resistance uses SHA-256 hashes.
8. Your rights
Under the Personal Data Protection Act you may, as to your personal data: inquire or request access, request a copy, request correction or supplementation, request that we stop collecting/processing/using it, and request deletion. The Platform provides data export and account deletion under "My account"; reasonable costs may apply, and statutory exceptions may limit these rights.
9. Minors
The Platform’s rental services are intended for adults with legal capacity. If you are a minor, please use the Platform only with the consent and supervision of your legal guardian.
10. Changes to this Policy
We may update this Policy in response to legal or service changes and will announce it on the Platform; we will notify you of material changes by appropriate means.
11. Contact us
For questions about this Policy or to exercise your rights, email [email protected] or contact us via in-app support.